We aim to fulfil your delivery within the 5 -10 working days from ordering to the payment card address details. Someone from our customer service should contact you within 48hrs to discuss your delivery service and date. We do hold most of our products in stock but if we don’t have something in stock we will contact you quickly to give you a date of when it is in stock or offer a full refund.
We offer FREE delivery to most of mainland UK destinations but please phone for quotes for, Highlands of Scotland, Northern Ireland, Islands and other destinations If you have any queries or would like to speak to a real person please contact us and we will try to answer your questions on 01255 470888
WHAT SHOULD I DO IF I HAVE NOT HEARD FROM YOU?
If you have not heard from us please give us a call on 01255 470888 or email us at email@example.com
WHAT HAPPENS IF I AM NOT IN FOR A DELIVERY?
All customers will be called to confirm a delivery date . If delivery is failed due to no answer and presuming delivery is attempted within the time slot agreed a re-delivery charge will be applied. This will be discussed with you by a member of our customer service team when re-booking delivery.
Please note, for security or legal reasons certain products must be signed for by an adult, 18 years or older.
HOW CAN I TRACK MY ORDER?
To track your order please call us on 01255 470888 and a member of our customer service team will be happy to help.
WHO CAN SIGN FOR THE DELIVERY?
In most cases recipients of deliveries must be 18 years or older.
CAN MY DELIVERY BE TAKEN INTO MY HOUSE?
Unfortunately, due to insurance purposes, our couriers are not able to carry any goods into your property or through to the garden . Palletised deliveries are delivered to the nearest hardstanding, this means it can be placed on your front drive if you have smooth paving, however, if you have a gravel-covered drive, the closest hardstanding may be the curb.Couriers are unable to take away any packaging, this means you will have to organise the disposal of the wooden pallets and cardboard packaging yourself.
Please let us know if you have any access problems to your property.
If you have any queries on the matter please feel free to give a member of our customer service team a call and we’ll be happy to help on 01255 470888